Frequently Asked Questions

So how does this work again? Do I need an Oculus Go?
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Yes and no. It depends on how immersive you want the experience to be.  Our virtual reality stories require an Oculus Go headset. You can purchase Oculus Go goggles at your favorite retailer and then get the Healium app, optional EEG headband, and video curriculum here.  Healium VR works with a Brainlink Lite headband. No VR goggles? No problem.  Our augmented reality stories DON’T require goggles. Healium AR works with just your mobile device and either a BrainLink Lite headband or an Apple Watch (on iOS) for heart rate. You can get Healium AR here on your iPhone or Android. Confused? Watch this video about the difference between Healium VR and AR or email us at hello@tryhealium.com
My Apple Watch won’t connect to Healium AR?
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A reminder that Apple Watch only connected to our augmented reality iphone/Android app. Your watch may take up to 15 seconds to connect to the app.If it doesn’t connect, it might be that you need to re-enable health kit or app permissions. Here’s how to do that.
1. On your iphone, go to SETTINGS/ HEALTH/ DATA ACCESS & DEVICES/ HEALIUM AR and ensure that both heart rate buttons are enabled.
2.  Go to your iphone, go to SETTINGS/ HEALIUM AR app and ensure you have given access and that the buttons for bluetooth and camera are powered on?
3. If the Healium app still doesn’t show up on your apple watch, open the Apple Watch companion app on your iPhone, and scroll down through the My Watch section to the app you’re trying to install. Tap on this app to see the “Show App on Apple Watch” toggle. Flip the switch to off, wait for the app to finish uninstalling, then toggle it back on again.
My BrainLink Lite won’t connect to my Healium app
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To pair BrainLink Lite to the Oculus Go headset:
The BrainLink Lite needs to be paired via Bluetooth to your Oculus Go outside of the Healium VR app. Put on your VR goggles. To avoid Bluetooth confusion with your Brainlink Lite, we would recommend that you turn off Bluetooth on your nearby devices including your phone, laptop, or nearby iPad when using the BrainLink headband with the Healium apps. Make sure that you’ve selected “allow” on all of your permissions when first downloading the app. Connect your VR headset to WiFi by going to Settings > WiFi. Then still inside the headset go to Settings > See all > Experimental Features > Pair Bluetooth and select your Brainlink Lite. It should remember the pairing so you won’t have to do this every time. 
To pair Brainlink Lite to Healium AR (mobile only) app:
Turn on Bluetooth on your smartphone or tablet, select “BrainLink Lite” from the dropdown menu. A BrainLink tutorial video may automatically play. If you’re having trouble connecting, make sure Bluetooth is turned off on all of your nearby devices except for the one you’re connecting to. 
To turn on the BrainLink:
Hold the power button on the side until you hear two beeps. Placing it on your forehead, you will hear two additional beeps when the sensor has detected a forehead. The BrainLink USB pod should be on the left side of your head, with the two sensors centered on your forehead. The other single sensor is a reference sensor. Watch the video here: https://youtu.be/GKoTjLnaZBE
woman wearing a BrainLink headband
When using Healium VR, each experience will prompt a question: Are you using the BrainLink headband? When you say yes, it will connect to the headband and display a graph showing you active brainwaves.You can choose to power Healium with Calm or Focus. (Positivity is not possible yet as it requires a separate channel that Brainlink Lite doesn’t currently measure. )The graph can be toggled on/off and the difficulty adjusted by pressing down on the controller touchpad (round, flat surface on the top of the controller). Select your preferences using the trigger, and close the control panel.To turn off the headband, press the power button once.Should you hear the headband beep twice during your session that just indicates that the headband is re-establishing a connection after forehead tension or some other movement that temporarily disrupted the signal.  If it beeps four or more times, that’s an indication that the battery is low.
Is Healium a treatment for anxiety, depression, or PTSD?
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No. Healium VR and AR apps are NOT an FDA-approved treatment for medical conditions nor are they a replacement for psychotropic medication or cognitive behavioral therapy. Healium is also not a replacement for professional counseling or therapy which is one of the best things you can do to help yourself. Healium is a self-awareness and self-management tool that allows the user to become more self-aware that their feelings have power. If you have questions about whether Healium is right for you, talk with your health care professional.
How does neurofeedback fit in?
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Neurofeedback, or EEG biofeedback, is the practice of measuring brainwave activity and then feeding that information back to the client using auditory or visual information. Typically, this process is used to teach the brain to shift to a more flexible, adaptive, or resilient pattern. This type of work can be used by neurofeedback clinicians to treat ADHD, depression, anxiety, PTSD, and many other mental health conditions.Because we know what should be happening in the brain during specific states of meditation AND because we can monitor this and get feedback about our internal states, we can strategically combine these practices to make them both more powerful. We refer to this process as EEG NeuroMeditation, which is what Healium is doing with an EEG sensing headband.
What’s the difrerence between Healium VR and AR apps?
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VR or virtual reality apps work with VR goggles. The environment is completely immersive or closed off to the outside world. AR or augmented reality apps work with just your mobile device where you can still see the real world but there are images superimposed over the real world. With Healium AR, you are manipulating 3D objects in the real world on your Iphone or Android with your brain patterns, heart rate, or even just your imagination.
Why does the Muse headband no longer work with Healium?
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We apologize for the inconvenience as we switch headband vendors. The Muse headband is no longer compatible with Healium as its SDK is no longer supported.  After April 1, the Brainlink Lite EEG headband will become compatible with Healium’s VR and AR apps as an optional add on to allow you to continue powering Healium with your brainwaves. Thanks for your patience as we switch headband vendors.
Will Healium tell me whether I’m a positive or a negative person?
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No, Healium is not a diagnostic tool and is not a treatment for medical conditions. It’s a self-awareness tool that allows you to discover your ability to control your brain patterns and heart rate during guided meditations.  If you have questions about your emotional state, please seek the advice of a professional.
My Brainlink Lite won’t connect to the Healium VR app
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  • To avoid bluetooth confusion with your Brainlink Lite, we would recommend that you turn off bluetooth on your phone or nearby iPad when using the Brainlink headband.
  • The BrainLink Lite needs to be paired via bluetooth to your Oculus Go outside of the Healium VR app. Put on your VR goggles. Connect your VR headset to wifi by going to Settings wifi. Then still inside the headset go to, Settings > See All > Experimental Features > Pair Bluetooth and select your Brainlink Lite. 
  • To turn on the BrainLink: Hold the power button on the side until you hear two beeps. Placing it on your forehead, you will hear two additional beeps when the sensor has detected a forehead. The BrainLink USB should be on the left side of your head, with the two sensors centered on your forehead. The other single sensor is a reference sensor. Watch the video in this earlier email.
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  • When using Healium VR, each experience will prompt a question: Are you using the BrainLink headband? When you say yes, it will connect to the headband and display a graph showing you active brainwaves.
  • You can choose to power Healium with Calm or Focus. (Positivity is not possible as it requires a separate channel that Brainlink Lite doesn’t measure yet. )
  • The graph can be toggled on/off and the difficulty adjusted by pressing down on the controller touchpad (round, flat surface on the top of the controller). Select your preferences using the trigger, and close the control panel.
  • To turn off the headband, press the power button once.
  • Should you hear the headband beep twice during your session that just indicates that the headband is re-establishing a connection after forehead tension or some other movement that temporarily disrupted the signal.
Which models of the BrainLink Lite headband work with Healium?
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Starting April 1, the Brainlink LITE headband will power Healium. (The Brainlink Pro version does not fit comfortably under a VR headset so make sure that you’re using the Brainlink Lite not the pro version).  The Muse headband is no longer compatible with Healium as of February 2020. We apologize for the inconvenience as the Muse SDK is no longer supported.  Confused?  We are happy to help. Please email hello@story-up.com
Can I use Healium without an EEG headband, smartwatch or other wearable?
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Yes! Healium works passively without a wearable integration. However, you will need a headband or smartwatch if you want to control the environments with your brain patterns or heart rate. To operate Healium without a wearable, click “NO” when you’re asked whether you’re using a wearable.
What is neuromeditation?
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NeuroMeditation is the application of brain-based principles to meditation practices. It is based on the understanding that all meditations are not the same. Based on dozens of brain imaging studies, we can categorize meditations based on the way attention is directed, our intention during the practice, and the way it impacts the brain. In general, meditation styles fall into one (or more) of 5 categories: Focus, Mindfulness, Quiet Mind, Open Heart, and Deep States. By understanding each of these styles, you can choose one to match your goals and needs. In addition to the science behind meditation, the NeuroMeditation system also teaches a variety of tools, techniques, and strategies to help you enter these specific meditative states. EEG biofeedback (neurofeedback) is one of the tools used in this process.

What are the 5 styles?
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Focus practices involve directing the attention toward a single target, recognizing when the mind wanders, and quickly returning attention to the single target.

Mindfulness includes practices that involve shifting to an observer stance; watching what is happening in the present moment-thoughts, feelings, and bodily sensations-without attachment or judgment.

Open Heart is an umbrella term to include practices such as lovingkindness, compassion, gratitude, and forgiveness. These are practices that involve activating and sustaining a positive emotional state (and usually sending that energy to others).

Quiet Mind is the stereotype of meditation and involves entering a state of spaciousness with minimal internal dialogue.

Deep States involve shifting into a state where consciousness is freed of its usual restrictions. There can be spontaneous memories, emotions, or internal journeys.

How is EEG neuromeditation different than traditional neurofeedback?
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On the surface, these two practices look identical. You place electrodes on the scalp, measure brainwave activity, and provide the person with some form of feedback about what is happening in their brain. Auditory (sound) feedback is generally a specific tone or music that happens when the brainwave patterns shift to the desired state. Visual feedback can be on a flat screen or in virtual reality/augmented reality with Healium. Visual feedback typically involves something changing in the visual experience in response to the brainwave patterns. For example, the screen might dim when you are not in the desired brainwave state and it might become brighter when you are in the desired state. Both traditional neurofeedback and EEG NeuroMeditation use these forms of feedback; however, the function and form of the client’s experience for each of these is quite different.

In traditional neurofeedback, the goal is generally to help shift the brain out of undesirable pattern. For example, someone with ADHD may have an excessive amount of theta brainwave activity in a specific region of the brain. The neurofeedback therapist would place sensors in that exact region and “reward” the person whenever the theta activity drops below a certain level. This is a very individualized process designed to help a person’s brain learn how to move out of its typical, stuck pattern of behaving.

In EEG neuromeditation, the neurofeedback parameters are pre-determined. It is not individualized. We know how the brain should be responding during specific meditation states, so the neurofeedback becomes a tool to help someone identify if and when they are able to enter those states and when they shift into mind-wandering or some other “undesirable” state. It is not about trying to make the brain change a potentially problematic pattern. It is about helping someone to understand their internal state. The neurofeedback, in this case, serves as meditation “training wheels.”

What kind of equipment do you need to do EEG neuromeditation?
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If you are wanting to use EEG NeuroMeditation with VR/AR, you will need a Brainlink Lite headband, an Oculus Go VR headset, a smartphone (for AR), and a subscription to the Healium software. You can purchase them here https://www.tryhealium.com/buy/ .  Note: the Muse headband is no longer compatible with Healium as the Muse SDK is no longer supported.
How many different neuromeditation protocols are there?
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At the moment, Healium works with 2 of the NeuroMeditation styles. We have protocols developed for Positivity and Quiet Mind styles with plans to release focus protocols for the other styles in the near future.What if I am interested in NeuroMeditation, but don’t want to buy an EEG headband?You can still get involved. The Healium software has guided experiences for all of the NeuroMeditation styles that can be used without an EEG headband headband. Simply choose which style you would like to practice, choose an experience, and follow the guided meditation instructions and the experiences automatically advance forward. It is that easy.
How do I know which neuromeditation style is best for me or my client?
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We have developed an online survey that people can take to help them identify which strategy might be a good starting point. You can take the survey on our home page here:  https://www.tryhealium.com/
Where can I learn more about neuromeditation?
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When you purchase the Healium software, you will have access to a 4-week video course that will teach you the science and practice of Open Heart NeuroMeditation using VR/AR. In addition, you can always check out the website: www.neuromeditationinstitute.com. This is likely to give you a pretty good overview of what the method and process of neuromeditation is all about. You can also check out the book, “Meditation Interventions to Rewire the Brain” written by Dr. Jeff Tarrant, the founder of the NeuroMeditation Institute which comes with the purchase of a Healium kit. This is a good overview of the science with a lot of practical techniques and exercises included. If you are specifically looking for information on the EEG NeuroMeditation aspect of the program, you can check out the book chapter, “NeuroMeditation: An Introduction and Overview” written by Dr. Tarrant in the Handbook of Clinical Qeeg and Neurotherapy. You can also find 3-day workshops across the country taught by NMI Trainers.
Why is my line flat?
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If you’re using an EEG headband, your line may be flat if you have forehead tension or a bad connection. Relax, take some deep breaths. It should turn wavy after about a minute. It will also be flat if you have a bad sensor connection. Make sure the sensors fit securely on your forehead. You should tie back your hair away from your ears so it doesn’t interfere with the connection. If your forehead is extremely dry, you might consider some light lotion to increase conductivity.
My VR goggles keep shutting off while I’m using them. Why?
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With some VR goggles like Oculus Go, there’s a forehead sensor inside the goggles. If it doesn’t detect a forehead or a face then the goggles may shut down to preserve battery. Some forums suggest removing the eyeglass spacer (if you installed one) as it might be covering the face detection sensor inside the headset. Also check to make sure that the face detection sensor is clean and free of any fabric covering it. In addition under “power” in settings inside the headset, you can adjust the “auto sleep” setting to longer than the default 15 seconds.

My EEG headband won’t connect to my AR phone app?
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Make sure that your EEG headband isn’t connected to your VR headset instead. Turn off your headset when using the Healium AR phone apps to make sure.
The experience I downloaded keeps stopping and starting. Normal?
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Yes, that’s what’s supposed to happen! If you’re using an EEG headband then the experience will stop and start according to your brainwaves meeting a certain threshold. This is normal. However, if you find that you’re not using a headband and the experience still appears to stop or buffer, delete the experience and redownload it over stable wifi, waiting for it to fully download before clicking on any other thumbnail. You can toggle difficulty settings to adjust how easily the Healium experience stops by pressing the front trigger on the remote control to open a settings menu. You can also toggle off the data graph altogether.
My Apple watch is not showing the healium icon on the watch face?
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If you know you’ve downloaded the Healium iPhone app that has a watch component but it’s not showing up under the “Available Apps” banner, chances are you have Automatic App Install turned off and your iPhone didn’t initially recognize that these apps were Apple Watch compatible. As such, your iPhone may need a reboot to properly sync its app collection. Reboot your iphone.

If the Healium app still doesn’t show up, open the Apple Watch companion app on your iPhone, and scroll down through the My Watch section to the app you’re trying to install. Tap on this app to see the “Show App on Apple Watch” toggle. Flip the switch to off, wait for the app to finish uninstalling, then toggle it back on again.

In the Healium AR app I’m not able to place a 3D object. I tap the screen and nothing happens?
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Make sure that you’ve chosen a well lit area that has good contrast. Try your carpet or a newspaper on your desk. Like in this video: https://youtu.be/5MxplKPkX6g You should see a mesh displayed on the screen.

Need more help?

Email us at hello@tryhealium.com or