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My BrainLink Lite won’t connect to my Healium app or the line is flat.

Follow these instructions to connect or troubleshoot your BrainLink Lite headband connection. If you’re still having issues, please email us at hello@tryhealium.com or use the Live Chat on our website. Tips: The EEG headband must be ON YOUR HEAD and powered on before you try to connect to any device. If the power is low, […]

Written by Sarah Hill
May 3rd, 2020
Follow these instructions to connect or troubleshoot your BrainLink Lite headband connection. If you’re still having issues, please email us at hello@tryhealium.com or use the Live Chat on our website. Tips: The EEG headband must be ON YOUR HEAD and powered on before you try to connect to any device. If the power is low, it will not connect. You must use the short-white cord native cord that came with the headband to charge the EEG power pod until the red light goes completely out on the power pod. This cord came under the foam padding of the box. 3rd party chargers will not work. Did you click the power pod completely into place so there are no gaps like this? If the headband beeps 4 times, that means the power is low. If it beeps twice, that means it’s connected and is sensing brain patterns. If you’ve previously connected the BrainLink to another device like your mobile device, you have to completely power down your other devices to break the Bluetooth connection if you’re pairing with a new device. The brainlink will only be able to connect if you are logged into the Healium app with a paid subscription. Log out and log back in with your pro email and password. Did you allow all of the health and data permissions when you downloaded the Healium app the first time? If not, the brainlink headband won’t be able to connect. To fix that, go to settings on your mobile device, scroll down to the Healium app, and ensure all of the permissions are toggled on if you want to use the EEG headband.
Written by Sarah Hill
May 3rd, 2020
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